FAQ
Start Here
Should I buy on the website or subscribe in the app?
The website is better for fast, one-off purchases when a customer sees a single artwork and wants it immediately. The app is better for deeper users who want a richer experience, better long-term value, and ongoing access to the wallpapers currently offered in the app.
How do I receive my wallpaper after purchase?
Website purchases are delivered by email download link after checkout. Customers should download and save the files promptly, because the link should not be described as a permanent library or a forever-active download center.
What does an app subscription unlock?
Annual and lifetime plans can be positioned as the strongest value options. Subscribers can download all wallpapers currently available in the app, but the in-app catalog can evolve over time and may not always match the website one-for-one in future special collections or artist collaborations.
What is the refund policy for website purchases and app subscriptions?
Website purchases are generally non-refundable once delivered, unless the file is clearly defective, incomplete, corrupted, or materially unusable as described. App subscription billing and refund handling follow the rules of Apple App Store or Google Play, depending on where the subscription was purchased.
Are purchases personal-use only, or is commercial licensing available?
Standard purchases and app downloads are for personal use only. Commercial use is not included by default and should go through the dedicated commercial-license path.
Brand & Direction
What is incosmos.art?
incosmos.art is better understood as an art and lifestyle brand that currently expresses itself through wallpapers for phones and other screens. The website, editorial pages, and app are part of one system: quick access on the web, fuller engagement in the app, and a broader long-term brand direction around living with art.
Why does the brand use an app, posts, and code-based discovery?
The web side is optimized for presentation, storytelling, search, and discovery. The app is better suited for previewing, organizing, and retrieving full wallpaper files. Codes and editorial collections make it easier to move from a social post or article to the exact artwork without forcing everything into one crowded storefront flow.
What is the design philosophy behind incosmos?
The brand leans toward curation, taste, and everyday visual quality rather than pure volume. The intention is to make art feel lived with, not just collected once and forgotten. That is why the tone can emphasize selection, editorial judgment, and atmosphere alongside practical download information.
App Experience
Can I find the wallpaper I just saw on social media or on the site inside the app?
Often yes. If a post or page includes a code, you can use that in the app to open the matching artwork or collection more quickly. If no code is shown, the app can still be used to browse related themes, categories, or editorial collections.
Do I need an account or subscription to use the app?
Browsing or previewing may not require the same access level as downloading. Paid plans are the relevant path for users who want the stronger long-term value, and the exact access model should follow the plan and interface currently shown inside the app.
Does the app automatically fit wallpapers to every device?
The app is designed for common phone, tablet, desktop, and foldable use cases, but the exact crops, preview behavior, and supported sizes still depend on the individual artwork and the current app implementation. Customers should rely on the item preview and product details rather than assume universal device support for every file.
Can the app auto-change wallpapers or manage favorites?
The app page currently references features such as Daily Surprise, favorites-based switching, and organization tools. Whether a specific feature is available on your platform, and whether it belongs to a Pro or membership tier, should always be confirmed in the current app interface.
Buying & Downloads
How do I receive my wallpaper after purchase?
incosmos sells digital wallpaper products. After checkout, customers should generally expect access through the post-purchase download flow, which may include the order confirmation page, email delivery, or a linked app-based retrieval step depending on the product and setup in use.
How long does digital delivery take?
Most digital orders should be accessible shortly after payment confirmation. Exact timing can vary based on payment status, the delivery method attached to the product, and any app-specific access step. Avoid promising an exact number of seconds unless the live flow has been verified.
What if I do not receive the email or cannot access the file?
Customers should first check spam, promotions, and the email used at checkout. If access is still missing, they should contact support with the order number, purchase email, and the product involved so the team can help recover the correct download path.
Can I re-download purchased wallpapers later?
Customers should save their purchased files to their own device or cloud storage after download. If access is lost, support can review the order and help where recovery is available. Do not promise a universal "My Library" or unlimited re-download system unless that behavior has been verified in the current live setup.
Files & Compatibility
What file formats are included?
Most static wallpaper products are delivered as JPG or PNG files. Animated or motion products may also include MP4, but only when that is clearly stated on the product page or in the app context for that specific item.
What resolutions and devices are supported?
incosmos focuses on wallpapers for iPhone, Android phones, iPad, Mac, and desktop displays. Resolution and aspect-ratio coverage can vary by product. Some files may be high resolution or up to 8K, but customers should rely on the exact listing details rather than assume every product includes the same maximum size or every device crop.
Do purchased files include social-media watermarks?
The finished files intended for wallpaper use should not include promotional overlays like the compressed previews used on social media. If a product uses a special app-gated or editorial flow, the listing or access page should make that clear.
How do I set the wallpaper on my device?
After download, customers can apply the file through their device wallpaper settings.
- iPhone: Settings → Wallpaper
- Android: Settings → Wallpaper or Wallpaper & style
- Mac: System Settings → Wallpaper
- Windows: Settings → Personalization → Background
License, Refunds & Support
What license is included with a wallpaper purchase?
Unless a product page explicitly states otherwise, purchases are for personal use only. Customers may use the wallpaper on their own devices, but may not redistribute, resell, repackage, or upload the original file for others to download.
Can I use the artwork commercially or for client work?
Not by default. Commercial use, branding, ads, merchandise, resale products, client deliverables, or redistribution should not be assumed to be allowed. Customers should contact the brand first to confirm whether a separate commercial license exists for the artwork in question.
What is the refund policy for digital goods?
Digital wallpaper orders are generally non-refundable once delivered. If a customer receives a missing, damaged, or clearly defective file, support should review the case and help with the appropriate next step, such as a corrected file or another fair resolution.
How should customers contact support?
Email is the primary support path, and the app can also direct users to that email-based contact flow. Customers should include the order number, purchase email, device type, and a short description of the issue. Screenshots are especially useful for download problems, file corruption, or device-fit questions.